Returns
Refund Policy
Returns can be requested within 14 days of order delivery, in compliance with applicable European regulations.
Return shipping costs are borne by the customer.
The refund will be issued once the returned goods have been received and verified.
The refund will be processed using the same payment method used for the purchase.
For hygiene and safety reasons, cosmetic products can only be returned if they are:
- unopened;
- unused;
- still sealed in their original packaging.
We will not accept returns of cosmetic products that have been opened, used, or are missing their original seal.
Radiance Poetry reserves the right to refuse any return that does not comply with these conditions.
On Radiance Poetry, you can request a return independently. Follow the instructions below:
1 - First, log in to your account - CLICK HERE
2 - Complete the Login
3 - Select the Order
4 - Choose which products to return and state the reason for each product.
The request will be processed by our operators. After approval, you will receive the shipping label by email to make the return shipment.
*The return shipping cost is borne by the Customer. Return shipping costs will be deducted from the refund amount. The refund will be processed using the same payment method used, once the goods arrive at our logistics center.
